Returns & Exchanges
At Kobalt Store, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we offer a clear and fair returns and exchanges policy.
Eligibility for Returns & Exchanges
You may request a return or exchange under the following conditions:
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The request is made within 15 days from the date you receive your order
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Items must be unused, unworn, and in original condition
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Products must be returned with original packaging, tags, and accessories
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Proof of purchase or order confirmation is required
Non-Returnable Items
Certain items may not be eligible for return or exchange due to hygiene or safety reasons. These exclusions, if applicable, will be clearly stated on the product page.
How to Request a Return or Exchange
To start a return or exchange, please follow these steps:
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Contact our customer service team at [email protected]
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Provide your order number and the reason for the return or exchange
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Our team will review your request and provide return instructions
Please do not send items back without prior confirmation from our support team.
Return Shipping Costs
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Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item
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Original shipping fees are non-refundable
Refunds
Once we receive and inspect your returned item:
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Approved refunds will be issued to the original payment method
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Refund processing times may vary depending on your payment provider (Visa, MasterCard, JCB, or PayPal)
Exchanges
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Exchanges are subject to product availability
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If the requested replacement item is unavailable, a refund may be issued instead
Shipping Time Reference
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Order Processing: 1–2 business days
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Standard Shipping (DHL/FedEx): 10–15 business days
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Free Shipping (EMS for orders over $50): 15–25 business days
Sales Area
We serve customers worldwide, except for certain regions in Asia and remote areas.
Contact Information
If you have any questions regarding returns or exchanges, please contact us:
Customer Service Email: [email protected]
Store Name: Kobalt Store
Website Domain: [email protected]
Company Address:
2815 Illinois Avenue
Tigard OR, United States (US)
97223