1. Where do you ship?

We ship globally, except for Asia and certain remote or restricted regions. If your location is unavailable, you will be notified during checkout or contacted by our support team.

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2. How long does order processing take?

All orders are processed within 1–2 business days after the order is placed. Orders are not processed on weekends or public holidays.

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3. What shipping methods do you offer?

We currently offer the following shipping options:

• Standard Shipping:
  DHL or FedEx
  Delivery time: 10–15 business days
  Shipping fee: $12.95

• Free Shipping:
  EMS for orders over $50
  Delivery time: 15–25 business days

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4. When will I receive my order?

Estimated delivery time depends on the shipping method selected:

• Standard Shipping: 10–15 business days after dispatch

• Free Shipping (EMS): 15–25 business days after dispatch

Delivery times are estimates and may vary due to customs clearance or unforeseen delays.

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5. Do you offer free shipping?

Yes. Free shipping is available for orders over $50 when using the EMS shipping method. This will be applied automatically at checkout.

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6. What payment methods do you accept?

We accept the following secure payment methods:

• Visa

• MasterCard

• JCB

• PayPal

All transactions are processed through encrypted and secure payment systems.

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7. Is my payment information secure?

Yes. Your payment security is our priority. We do not store your payment details, and all payments are handled by trusted third-party payment providers.

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8. Can I change or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, changes or cancellations may not be possible.

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9. What is your return policy?

We accept returns within 15 days of receiving your product. Items must be unused, in original condition, and in original packaging to be eligible for a return.

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10. Who covers return shipping costs?

Return shipping costs are the responsibility of the customer unless the return is due to an error or defect on our part.

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11. What should I do if my order arrives damaged or incorrect?

Please contact our customer service team immediately with your order number and clear photos of the issue. We will assist you as quickly as possible.

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12. How can I contact customer support?

If you have any questions or need further assistance, please contact us:

Customer Service Email: [email protected]

Store Name: Kobalt Store
Website Domain: [email protected]
Company Address:
2815 Illinois Avenue
Tigard OR, United States (US)
97223